Leaderboard 0 trophy bug?

This is for reporting bugs only, if you are having trouble making a purchase or need help recovering your account please post in Help & Support here.

Please fill in the following fields!

Bug Description: although my alliance members claim to have battled they keep showing 0 trophies. Not all of them (some do show)

Area is was found in: Leaderboard

How do you reproduce the bug:
Step 1- they battle PVP
Step 2 - they get the message to battle in order to show up on the board
step 3 - they see 0 trophies and show to others as 0 trophies
(add more if needed)

How often does it happen: Ive had 4 reports so far

What type of device are you using:

Anything else? image

I believe this has to do with them ending the Season early and not being able to restart another one.

16 of my players are showing 0 trophies after they have all completed their daily incubators.

Hey everyone, would you be able to ask your Alliance members to contact our support team here at support+forums@ludia.com with their support key so our team can take a closer look at their account?

Thanks!

I asked them to do so @Ned thank you for your response

1 Like

I must insert image too?

1 Like

Hey Fadhil_Athallah, any relevant screenshot would be really helpful as well.

Thanks!