Ludia Forums

Level got reseted from 6 to 2

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Bug Description: Started playing for the first time with a facebook login, got to level 6, than log out, than logged back in to see my level reset to level 2, the problem now is that the experience is the one of a level 6, but I’m level 2, so it takes forever to level up now.

Area is was found in: Main Area

How do you reproduce the bug:
Step 1- Get to level 6
Step 2 - Log out
Step 3 - Log back in
(add more if needed)

How often does it happen: Once

What type of device are you using: Samsung S10 Android

Anything else? (add screenshots or additional information here)

That’s for Jurassic World The Game

I don’t even know what to write lol…

Welcome to the forums, @Irik_Le_Duc. Does your level stay the same after you restart your device? If so, please reach out to our support team at so they can take a closer look. Don’t forget to include your support key in the message as this helps them locate your account faster in our system. Thank you!