Ludia Forums

Level Up No Rewards


So I just leveled to 13 and as soon as I did the game froze. Upon having to restart I came back onto the game with no rewards from the Incubator that froze the game. Come on, please. Thanks.


Hey there, @Char_Piro, I’m sorry to hear that your game crashed right after you leveled to 13! If you had selected to purchase the one-time offer but are worried that you didn’t receive anything, our support team would be glad to take a closer look on their side of things. Reach out to them at, including your support key in the email to speed up the process. They’ll be glad to shed some light on this and confirm/deny the purchase.