Ludia Forums

Level Up No Rewards

#1

So I just leveled to 13 and as soon as I did the game froze. Upon having to restart I came back onto the game with no rewards from the Incubator that froze the game. Come on, please. Thanks.

#2

Hey there, @Char_Piro, I’m sorry to hear that your game crashed right after you leveled to 13! If you had selected to purchase the one-time offer but are worried that you didn’t receive anything, our support team would be glad to take a closer look on their side of things. Reach out to them at support+forums@ludia.com, including your support key in the email to speed up the process. They’ll be glad to shed some light on this and confirm/deny the purchase.

Cheers!