Level up offer mis-selling


#1

I’ve been enjoying the game so far and figured what the heck, I just got a reward at work, I’ll treat myself to the level up prize for once. So I did. One-off offer for 3x the prize? Sure. Paid the £4.59, opened it…

…and it wasn’t 3x, at all. It was 1x.

If I’d known it was £4.59 just for a bit of DNA and 500 cash, I wouldn’t have bothered. Bit of a rip-off to be honest, bordering on mis-selling. :confused:
Don’t advertise something as 3x the value if it isn’t going to be. Wish I could give back the prize and get money back instead now. :roll_eyes:


#2

Its saying 3x value because the cost is reduced to 1/3 of normal. I can see how some not used to phone game transactions would be confused though. They are just as bout all like this tbh.


#3

The DNA, coins and cash would normally have cost you 3x more than you paid.

However, I do think it should explain the amount of cash and coins you get in addition to the amount of DNA though for better transparency.

I bought the level 7 deal for £18.99 GBP and was expecting to get a ton of DNA but got a lot of cash instead (and less DNA than I was hoping for).