Level up offer


#1

Just levelled up to level 8. Decided to buy the level up offer. Verified the payment . Then in game error and nothing from the offer has been awarded but payment gone through???


#2

Right now the servers appear to be wonky and unstable. Best to send a support message to Ludia.


#3

Same issue here. Bought level 8 pack and boom, nothing. :frowning:


#4

Hey David_Phillips, we were experiencing a loading issue yesterday, but our team was able to resolve it. If your purchase doesn’t show up within 24 hours, reach out to our support team here at support+forums@ludia.com with your support key and purchase information.


#5

I also purchased a level up yesterday and it was charged TWICE. No incubator has shown up yet but double my money is gone. :face_with_raised_eyebrow:


#6

Hey Lottie, reach out to our support team here at support+forums@ludia.com with your purchase information and support key so they can take a closer look at this for you.