Ludia Forums

Load screen stops at 7/24

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Bug Description: stuck on load screen 7/24

Area is was found in:

How do you reproduce the bug:
Step 1- just trying to open the game
Step 2 -
(add more if needed)

How often does it happen: everytime

What type of device are you using: apple iphone 8

Anything else? (add screenshots or additional information here)

Hey lanceb, try going into your app store and update the game to version 1.7.36.

Let me know if you’re still having issues after updating. :smiley:

Also, please do not post your support key on the forums, your support key should only be shared with our support team.

Thanks!

Are mods not stressing over support keys now? I’m not meaning any offence, but has something changed now?

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Thanks for looking out, @Sarahsaurusrex. :eyes:

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My game is doing this after I updated. it wasn’t not doing this before

Hey duckhunter2213, could you try the troubleshooting steps here and see if they help: Stuck on loaded screen of game?

Also, try changing the time zone setting on your device to either New York or Toronto and then restart your game.

Ned, \I just finished and tried each thing and still stuck at 7/24.

I’m sorry to hear the troubleshooting didn’t help. Could you reach out to our support team here at support+forums@ludia.com so our team can take a closer look? Thanks!