Loading issues starting up

Bug Description: game loading screen stops at 16

Area is was found in: startup

How do you reproduce the bug:
Step 1- open app
Step 2 - wait for a very long time with no progress
(add more if needed)

How often does it happen: just started happening

What type of device are you using: Pixel 2

I was able to log in no problem two hours ago but now I can’t get past 16/24 on the loading screen

Hey Sammi_Waddell, could you try the troubleshooting steps here and see if they help: Stuck on loaded screen of game?

If you’re still having issues after trying those steps, our team could take a closer look and help you if you email them here at support+forums@ludia.com, with your support key and device information.

I have the same problem and it has started a few days ago. I keep getting this almost every day and my internet connection is absolutely fine, so is my 3G/4G.