Ludia Forums

Loading keeps stalling


About an hr ago my game disconnected and I tried reloading and it stalled on the load at 16/22… it wont go past that…Ive tried clearing cache, and data…it still didnt help…Anyone else having this issue?


Give a try to playstore, search JWAlive, and push the open button from there.It has helped me lots of times.


Hey Stormi_Wolffe, try the troubleshooting steps on this thread here and see if it helps you load back into the game: Stuck on loaded screen of game?

If the issue persists, our support team would be happy to help you if you contacted them at with your support key.


It finally loaded, after about 30 plus tries…its happened before, so i kinda figured i would wait it out…30 min later it loaded …diconnected about 10 min later and went down for maintence…was not me this time…lol