Ludia Forums

Loading keeps stalling


#1

About an hr ago my game disconnected and I tried reloading and it stalled on the load at 16/22… it wont go past that…Ive tried clearing cache, and data…it still didnt help…Anyone else having this issue?


#2

Give a try to playstore, search JWAlive, and push the open button from there.It has helped me lots of times.


#3

Hey Stormi_Wolffe, try the troubleshooting steps on this thread here and see if it helps you load back into the game: Stuck on loaded screen of game?

If the issue persists, our support team would be happy to help you if you contacted them at support+forums@ludia.com with your support key.


#4

It finally loaded, after about 30 plus tries…its happened before, so i kinda figured i would wait it out…30 min later it loaded …diconnected about 10 min later and went down for maintence…was not me this time…lol