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Loading screen not doing anything

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Bug Description: It looks like the picture at the bottom but doesn’t move or change at all

Area is was found in:

How do you reproduce the bug:
Step 1- Logged in
Step 2 - just happened
(add more if needed)

How often does it happen: Every few weeks

What type of device are you using: IOS 13.6

Anything else? (add screenshots or additional information here)
This occurred after I finished a Smilonemys Raid

I’m sorry to hear about this, ChaoticMess. If you’re using a WiFi connection, could you try forgetting the network on your device then re-adding it and see if that helps?

If you’re still unable to log in after doing that, our support team would be glad to provide additional troubleshooting steps. Please reach out to them at and don’t forget to include your support key as it helps them locate your account faster. Thank you!