Ludia Forums

Loading screen stuck at 16/24

#1

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Bug Description: When I try to start my game after approximately 4:30 this morning following being disconnected, the loading screen goes to 16/24 and then stops.

Area is was found in: not applicable

How do you reproduce the bug:
Step 1- Start the app
Step 2 - wait
(add more if needed)

How often does it happen:

What type of device are you using: iPhone 8+ and iPad

Anything else? (add screenshots or additional information here)

Was successfully using the game just before, then got disconnected, and now this.

#2

Never mind, the problem seems to have fixed itself.

1 Like
#3

I’m having the same issue.

#4

It fixed itself after a little while.

#5

3.5 hours and counting. Still stuck.

#6

if you are on an iphone go to settings>general> iphone storage. Wait for it to load your apps, find JWA and offload it. it will keep all ur data etc. then you can reinstall in in the same place and it should fix your issue

#7

not on iPhone, on android.

That said, turning location off, launching the game, then turning it back on after the game opened seemed to do the trick.

#8

I recommend you to reset all settings on your phone (internet, apps and so on). That helped me to fix it.