There are 4 of us locked in the beginning of the raid lobby where it keeps restarting the countdown timer. We have restarted the app/game, force stopped the app and restarted our devices and nothing works.
Hey Micahdpt, I’m sorry to hear that you were locked in the Raid loading screen. If you are still having this issue, please reach out to our support team at firstname.lastname@example.org so our team can assist you further.
If you have your support key available, please include it in the email as well.
Has happened to us before as well. Basically had to wait out the 15 minute lobby timer and then we could finally break free.
It happened to me a while ago. I stopped using my iPhone and started JWA on my iPad and it broke the infinite loop.