Ludia Forums

Locked out since update

I have been stuck on this screen since shortly after update. My phone has current iOS, I have turned on and off multiple times, have uninstalled and reinstalled multiple times and even reset my network connection all with no luck. Can anyone help? I have already lost a bunch of coins, dna, game cash etc.

Welcome to the forums, Jeremy_Pineda1. I’m sorry to hear about this. If you haven’t already, please reach out and provide your support key to our support team at so they can provide additional troubleshooting. Thank you.

Thank m you. I sent an email. Hopefully there is a resolution soon as I’m sure I’m not the only one with this problem.