Ludia Forums

Log in (connection)


Why when I open my JWTG, and its loading, but the game says “Connection lost” “Please check the connection”. But, my mobile connection is good. I can’t log in for three days. Please help. Thanks. Merry Christmas.


Hey there, @Nathaniel_Hartono, I’m sorry to hear that you haven’t been able to access and play the game. I know how frustrating that can be, but our support team would be glad to help get you back to playing! Reach out to them at, including your support key so that they can find you more quickly in our system. If you can also include any relevant screenshots that you might have, we’d also appreciate this!

Please keep in mind, however, that we are currently operating on support hours, so it might take a bit longer for you to receive a response. Thanks for your patience and understanding!