Log in problem

I wanna ask a question for my friend, for some reasons my friend couldn’t log in ,couldn’t connect with the service since last week.
He has been missing so many chances to hunt those popular dinosaurs, and we are so sure there must be a problem related to your service or what.
We also Google the problem, and find out it is not only happen to us , so please send me the solution or teach us how to solve the problem ASAP!
Is that the problem with the latest uploaded?

Hey Medea, could you ask your friend to contact our support team here at support+forums@ludia.com? Our team would be happy to try and assist your friend. If your friend has his support key, please make sure he includes it in the email.