Logged out of account

I didn’t play the game for a bit and was logged out of my account and can’t get back in. I tried logging in with Facebook and Apple but they both just made me login to this new account. I found my old account on my alliance and it’s not been terminated or anything, it just won’t let me login. What do I do?

Hi @TheCarnoComposing, sorry to hear about your account situation. Could you email our team at support+forums@ludia.com so we can get this frustration sorted for you?

If you happen to have your support key from your previous account, it would be helpful to send that along as well.