Long battle wait times, mostly bots

Posting here because ludia support seems unresponsive for over a month. Ever since the last tournament started, and continuing to now, my girlfriend has been almost unable to battle anyone. The search times take on average 3-4 minutes and when a battle is found its almost always a bot or the person disconnects and she tries again. She is sitting around 2800 trophies. We have tried reinstalling the app, updating the phone, making sure all settings are correct. I have no problems battling at all on the same WiFi and cellular network. Has anyone else ever experienced this??

Hey DopeOpz, I’m sorry about the delay. Our support team would be happy to take a closer look at your girlfriend’s account and try to assist her again. Could you ask your girlfriend to email our support team here at support+forums@ludia.com with her support key?