This happened to me a while ago now.
I logged in on google play on my main account that I had since June 2018, and Facebook on my alt that was only a few months old.
Somehow I lost my main by logging in on Facebook over the google play. I contacted support, and it took almost a week to get it sorted but they did restore my old account.
Obviously I had to give them my support key for the list account etc…
Hi there Gareth_Dunne. I’m sorry to hear that happened. Our team should be able to sort things out if you email them at firstname.lastname@example.org. If possible, please include the support key (found in the bottom left of the in-game Settings menu). Thanks!
Thank you, I will try this now as I’ve been waiting now for 6 hours for no response
Sorry for the wait Gareth_Dunne. As messages are responded to in the order that they come in, it can take a few business days sometimes for our team to see your message (depending on ticket volume). Rest assured they will respond as soon as they can!
In the meantime, please refrain from sending another email before our team replies as that could reset your position in their queue.
My message was picked up by Erik and ignored for over 24 hours because it was difficult
Yes that sounds about right for a response.
Its ridiculous that this should even be possible.
It took one day less than 3 weeks to gain access back to my account, due to this sort of wonderful “feature”.
I was also told that as it was my own fault I’d locked myself out, that compensation for loss of VIP would not be given.
Its also apparently impossible to untie an account once its asocciated with Facebook.
This seems to a regular occurance, I know quite a few people its happened to, and it takes anywhere from a few days to weeks to sort out.
If the issue could be fixed that would mean less ticket volume.