Ludia Forums

Lost account, no support key

I know I probably won’t get my account back, but might as well try.
So in 2017 (I know long ago) I was playing and I was on a very high level with multiple légendaires and a hybrid. A message came up, I clicked yes and my whole game reset, I tried everything to get it back but nothing worked, the only thing I have from my old game is a screenshot of when you go into battle and it shows your dinos (and all currencies).
I tried getting it back by logging into Facebook again but that just saved the new account.
No worries if it can’t be fixed ha, but I thought I could try, don’t know if the screenshot will be valuable.
Thank you

My guess is you are out of luck.

I’m afraid without a support key your account is gone.

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I’m sorry to hear that, @Zukini. If you remember any more information from your old game account, do not hesitate to reach out to our team here at Our support team will try their best in helping you find your game.