Ludia Forums

Lost account, no support key

I know I probably won’t get my account back, but might as well try.
So in 2017 (I know long ago) I was playing and I was on a very high level with multiple légendaires and a hybrid. A message came up, I clicked yes and my whole game reset, I tried everything to get it back but nothing worked, the only thing I have from my old game is a screenshot of when you go into battle and it shows your dinos (and all currencies).
I tried getting it back by logging into Facebook again but that just saved the new account.
No worries if it can’t be fixed ha, but I thought I could try, don’t know if the screenshot will be valuable.
Thank you

My guess is you are out of luck.

I’m afraid without a support key your account is gone.

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I’m sorry to hear that, @Zukini. If you remember any more information from your old game account, do not hesitate to reach out to our team here at support+forums@ludia.com. Our support team will try their best in helping you find your game.