Lost account September 30


#1

I lost my account. I opened the app. First the privacy acceptance page and I accepted it. I the the continue as a guest or as Facebook to start a new account. My account had disappeared!!!
I have invested in this game. What happened and how can it be fixed??


#2

You need to tell them your support key.


#3

same thing for me i lost all my dino
s too


#4

Maybe you are a hacker.


#5

how to find support key? and where?


#6

LOL that’s your answer to everything lately…:joy:

Do you work in IT, by the way? “Have you tried turning it off and then on again? Are you in Europe… do you need an adapter?”

Daicius… Forum Troubleshooter. He sees trouble, and he shoots at it. Can’t guarantee he hits anything, but dammit - he TRIES… :joy::joy:


#7

Hey there, @DinoDrew, I’m sorry to hear that this has happened - I know how frustrating it can be to not be able to get into your game. Please send us an email at support+forums@ludia.com so we can help you recover the account. If you can also include your support key in the email, we will be able to find you more quickly!