I had to resitall the game on my phone. The FAQ told me that it is possible to get my old account back even after playing as a guest if I got my support key. I am waiting now since 11th October for help but so far I got nothing, no help and no informations. I wrote emails to the support and I tried to reach someone with my newbe account through the game. But norhing so far. I was patient until now, but at this point I would at least like to get some informations. Why does it take so long and is it really possible to get my account back. I played half a year on that account and I dont get why its so hard to get the account back.