Lost DNA - Daily Dino


Today I used one of my attempts with an Alanqa but of course just after I finished and was being awarded 100+ dna the game disconnects. When I log back in I do not have the dna and I have 1 less attempt at the daily dinos. How can I have had an attempt taken away yet not be awarded a single point of dna? Clearly Ludia is aware that I attempted but rather than award me any dna they just take away the attempt.


Hey Kittyfeliz, try rebooting the game again and see if the DNA you collected appears or the attempts for the featured dino changes. If you’re still having issues, our support team would be glad to take a look at your account and assist you. Email them here at support+forums@ludia.com with your support key.


Thanks Ned, I tried rebooting but nothing. I sent an email.


Well that was useless. They basically told me “Sorry about your luck”. Between the disconnections, the dinos hidden in event supply drops so they can’t be selected, and these tournaments that make it impossible to play for fun, this game is going to hell.