Ludia Forums

Lost DNA wheh apps froze


#1

Hi

Yesterday when I was about to upgrade my Postosuchus I clicked on the hybrid to check the requisits and the app froze. When I entered again the DNA (on Postosuchus) was lost.

Today happened again, I was about to upgrade my Sinoceratops, I clicked on Allosinosaurus, the app froze and when I logged again the Sinocetatops DNA was gone.

Can you please recove my DNA?


#2

Hey InterNey, sorry to hear about what happened, our support team would be happy to assist you with this, however.

Could you please email our support team here at support+forums@ludia.com, with the information you provided and your support key?

In the meantime, if you’re still having an issue with the game freezing, it might help if you tried closing any application you’re not using while playing the game.