Lost DNA


#1

I have been riding along as a passenger and collecting DNA. Twice I have lost DNA because of cell signal loss. Can I be reimbursed for that DNA? 51 Sinoceratops this afternoon and 40 Spinosaurus from Friday morning


#2

Hey BacknBlack4, thanks for reporting this to us. Contact our support team at support+forums@ludia.com with more information and your support key so they can take a look at this.


#3

I sent a message to that link on Monday and I still haven’t heard anything back yet.


#4

Hey BacknBlack4, I’m sorry that you haven’t heard back from our team yet, they’re receiving an influx of tickets, but they will try to get back to you soon.