Lost DNA


I have been riding along as a passenger and collecting DNA. Twice I have lost DNA because of cell signal loss. Can I be reimbursed for that DNA? 51 Sinoceratops this afternoon and 40 Spinosaurus from Friday morning


Hey BacknBlack4, thanks for reporting this to us. Contact our support team at support+forums@ludia.com with more information and your support key so they can take a look at this.


I sent a message to that link on Monday and I still haven’t heard anything back yet.


Hey BacknBlack4, I’m sorry that you haven’t heard back from our team yet, they’re receiving an influx of tickets, but they will try to get back to you soon.