Ludia Forums

Lost gems

#1

I am a big fan of How to train your dragon and I really like this new puzzle game and have been playing since day 1. I managed to save up to 3496 gems but today when I opened the game I was short of 1000 gems. I did not spend my gems on anything. Can support please fix this?

1 Like
#2

You probably accidentally hit the basic draw 10 draft, there’s no confirmation for spending your runes on it, just happens, many people have done it and complained.

1 Like
#3

That’s terrible, there should be a prompt asking us to confirm our purchases.

5 Likes
#4

yup there it goes again. first time round i was given back 500runes.

and now it happens again. i just accidentally hit the 1000runes basic draft 10+1. now they will not give back my lost runes, that i lost because of the developer decided not to update their games despite a lot of complaint about this long way before…

1 Like
#5

I am sorry to hear that, @Kevin_Kho. If you’re not sure what happened to your runes, our support team can take a closer look at your account and see what it might have been spent on if you reach out to them here at support+forums@ludia.com with your support key.