Ludia Forums

Lost guest account on iOS after reinstalling app. Account still seen by friends. Get it back?


#1

It is sad. Have a level 7 account for sometime. Just purchased $49.99 worth of hard cash too. Then the app hung at 18.22 during loading. Whole thing froze the phone and I had to reinstall all the stuff.

Now the account is gone together with the hard cash.

My friends can still see my account on their friend’s list. Anyway of logging back into the account?

Please help.

Thanks a lot.

Joe


#2

Hey echtrn, if your game was connected to your Game Center or Facebook account, make sure that you have not been disconnected from those accounts before launching the game. When you reconnect back to the correct account, your game data should be there. If you were on a guest account, reach out to our support team with your old support key here at support+forums@ludia.com, and they’ll be happy to assist you. If you don’t remember your old support key, try giving them your new support key and the gamertag from your old game, and they might be able to find you that way.