Lost incubater when level up and no time offers. :-(


#1

To bad, hope this will be fixed… im a VIP


#2

Hi there, KevinSimosen, I’m sorry to hear that you have missed out on some Level-Up rewards. We recommend that you have an authorized payment method in your Play Store in order to prevent this from reoccurring in the future. Our support team might be able to verify whether you did not receive an Incubator at level-up, however, so please contact them at support+forums@ludia.com and include your support key in the email!