Lost money and DNA


#1

Okay so I did the cunning creatures strike event and beat it and got the incubator but it glitched out and took it from me, I took a screen shot of the money I had after I opened it but when I re entered the game, it was like I never opened it, and it took my DNA that I got from it! Pls help



#2


#3

This isn’t the first time this has happened so I take screenshots of what I have before I leave the game lol


#4

Hey XxBlueN1njaXx, I’m sorry to hear that happened. The DNA and Coins could be gone if you had used it for fusing Monolometrodon. However, our team would be happy to assist you if there’s an issue, contact them here at support+forums@ludia.com with your support key so they can take a look at your account.