Lost progress


Had about 14 dinos, close to 400 cash, closed game 3 days later reopened game reset to 0. HEEEEEELPP


Hey Angel_R_Rivera, sorry to hear about what happened with your game, I understand that it must have been confusing to have that happen. Let me try and assist you on this.

If your game was connected to Facebook or a Google Play store account, can you make sure that your device is still connected to those accounts? If you had logged out, it would have signed you out of your game too.

When you have connected your game to the correct account, please try relaunching the game.

If this does not work, can you please email our support team with your Support Key from your old and new account? They’ll be able to assist you on this. You can email our staff at support+forums@ludia.com.