Ludia Forums

Lost trophies but won

Continuing the discussion from About the Bug Reports category:

Last night I was in a battle and won, but instead of gaining trophies I lost 2.

Hello Rjb060606! Our team can look into this if you email them at support+forums@ludia.com. Please include your support key in the message.

Thank you!

What is a support key?

Support key is the number in the loading screen of the game, we’ll not a number but alphabets . Example:DGKCDJKB

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I just collected my reward for the season ending and I lost 2 more trophies. I have not battled anyone because I have been waiting for my earlier issue to he resolved.