Ludia Forums

Lost Vip Status

Hi, renewal of my VIP status was done the 18 juin 2020 07:36:08 UTC+2.
All was ok, but since last hour, I’m not anymore VIP …

Welcome to the forums, Darwio! Does your VIP status show as inactive even after restarting the game/your device? Please reach out to our support team at support+forums@ludia.com so they can have a closer look at this. Don’t forget to include your support key to help them locate your account faster in our system. Thank you.

Thanks Ronald,
Yes it does after kill the app or restart device. The only thing I didn’t tryed is remove the app and reinstall …
I will mail the support team, including my support key.

Have a good day

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