Ludia Forums

Lottery issue

My lottery reset yesterday and I needed to spend 2.100 dino bucks to reach the diamond box, twice in a month that problem in my acc

Turn it in to support. When this has happened to me in the past, they have refunded me my Dinobucks, but only if I bought out the Fidelity Wheel


Hey Filllipe, as Andy_wan_kenobi had suggested, please reach out to our support team using the in-game Help & Support feature through the Settings menu.

Our support team can also be reached through email at Please make sure you include your support key in the email as well. Thanks!

Thanks Andy.


Yes I did Ned, thanks.


Although this issue has happened in the past,
I’ll make sure to let the devs know, @Filllipe.
Thank you for sharing your issue!

Daven when that issue happens some things in my acc resets too, food factory and coins too, the games produces a sound like when a dinosaur is done at the hatchery. IOS device.

Thanks for the extra info, @Filllipe :+1:
Will add that extra info as well!

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Yeah. Let support know. They will say it’s a glitch and that they’re sorry to hear it.

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I’ve had this happen to me in the past too.

When the window pops up to “buy out the prize” (silver/gold/diamond), if you close the game (don’t X out of the window, just force close the game from your device), you won’t loose your spot on the wheel.


Ok, thanks, I’ll try if that bug happens again. Thank you for the tip.