Ludia Forums

Loyalty bonus not working

Event and 10k pack did not give me 2x. Anyone else?

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Same for me. Bought a 10k VIP pack and got only the normal reward.

Hey @Tommi and @blazerguy, could you reach out to our support team at support+forums@ludia.com with your support key so our team can assist you with this?

Thanks!

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This happened to me as well. Pretty disappointed.

I emailed the support team.

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Did it, let’s see what happens.

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Emailed as well. Should we get an email response and then hopefully receive the loyalty points we didn’t get?

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Hello everyone,
I have spoken to the team and the 2x Loyalty Points (4x Loyalty Points for VIPs) only applies to purchases made without using in-game currency.
Apologies for the confusion.

There has been at least 2 other times it was not like this. Can you confirm if 2x loyalty points for in game currency will ever happen again?

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Yeah, that’s pretty lame to change the way it works. Guess I won’t bother saving up my LPs again.

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Agreed, I had over 50k saved. Non vip

Agreed. I save up my LPs and I use them so sparingly. This was very deceiving.

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I normally get 2x for 10,000 packs as VIP. Has that changed?

No it has not, they are running a special on packs purchased with real cash that get double VIP points, and 4 x for VIP members.