This forum is a very small community compares to the player base they actually have. They have sent out multiple surveys asking for player feeback but just because the small minority (i.e the 5 people with really loud voices) on the forum don’t agree with it doesn’t mean it isn’t what the players actually wanted. We don’t have access to all the information they have and those surveys could actually say otherwise.
I can think of some times they messed up with things (most prevelently the removal of tenotorex from the weekly dinos this week) and I’m not saying they are perfect. I am like Brian in that I am an optimist. But it’s the overall attitude of the forum and attitudes like this that would make them not want to do anything for their player base. The author of this post also addressed this issue in a fantastic op ed a while ago.
I believe the original post addressed the fact that they do in fact address feedback. Did you go and read those patch notes that were linked?