At least this forum provided quality feedback. If I would want to improve my game, I would first check surveys and than more detailled reports. Some companies pay much money for good feedback, other companies get if for free and don’t even bother to adress to it.
Besides what quantity data possibly indicates, I am pretty sure that the majority of players didn’t ask for less strike towers or less dinos to dart, because they influence the balance of the game. I am also pretty sure that there weren’t many players asking for a even worse version of Draco Gen2. Or players didn’t ask for a second mono nerf. Or players who asked for the community events to vanish instead of being fixed. Or players who asked for a tournament. Or players that asked for a super unfair tournament. Or players wo asked for matches that start without their involvement. Or…you could continue this list like forever. We both play the same game and are aware that Ludia did so many things that can impossibly be what the majority of players asked for.
I read the list above and I could still come up with double the amount of issues that got never adressed or decisions that made the game worse and clearly no player benefitted from.
Considering your quote: The key to a good relationship is communication. You usually need two sides that communicate. Have a guess which side is missing here. If Ludia would at least occasionally communicate with players in this forum, people wouldn’t have the impression they are ignored. The devs communicated once: To tell people they nerfed an event. Wow. They get the feeback they asked for.