Ludia Forums

Ludia Support not responding

I had sent a ticket to ludia support ( back on 9th Feb and got an automated response.

Nothing from ludia after that. Its been 9 days and more than 5 working days as well. I dont know what to do now. Do they do this often? Wont my issue be solved?

My problem was I reached level 55 on the day of ostafrikasaurus unlock just for it by speeding expansions and I didn’t get the event. So I raised a ticket for it and so far theres nothing from their side.

Hello FrozenTank. Sorry to hear that. Rest assured the team should get to you as soon as possible! In the meantime, please refrain from sending another email before our team replies as that could reset your position in their queue.