Ludia Forums

Made a purchase, didn’t receive it


#1

Hi everyone,

I just leveled up from 7 to 8 and purchased the one time offer for £9.99. After it said the payment went through, the game froze, and after many tries to re-start it, I opened the game and have not received my incubator! Does anyone know what I can do?


#2

Hey Jenn, I’m sorry to hear that you are having trouble with your in-game purchase. Reach out to our support team here at support+forums@ludia.com with your purchase information and support key so they can see if the contents were credited to your account and assist you.