Ludia Forums

Made a purchase, didn’t receive it


Hi everyone,

I just leveled up from 7 to 8 and purchased the one time offer for £9.99. After it said the payment went through, the game froze, and after many tries to re-start it, I opened the game and have not received my incubator! Does anyone know what I can do?


Hey Jenn, I’m sorry to hear that you are having trouble with your in-game purchase. Reach out to our support team here at with your purchase information and support key so they can see if the contents were credited to your account and assist you.