Ludia Forums

Mammutherium

#1

today I melted the mammoth and the elasmotherium to create the new hybrid. after placing the creature the game is crashed. when I reopened the game the creature was there but it was not unlocked in the market. can you solve it as soon as possible please? I have already contacted the assistance but I have not received an answer

#2

Hey Robi, sadly I’m not able to look into your account for this on our end, but if you had already contacted our support team here at support+forums@ludia.com, our team would try to get back to you as soon as they get a chance to take a look at your ticket.

#3

OK, thanks

#4

Ned, still no answer since yesterday. what should I do? I do not want to have lost a mammoth lv 40 for nothing. you can do something?

#5

I’m don’t really have access to our team’s process, but It could take some time for their investigation after they’ve seen your ticket. However, feel free to send me a message of your support key or the email address you used to contact our support team, and I’ll be happy to try and take a look for you.