Ludia Forums

Map details partly not loading

Bug Description:
Part of the map, like buildings and roads are not loading.

Area is was found in:
The map

How do you reproduce the bug:
Step 1- Open the app or restart
Step 2 - Look at the map
(add more if needed)

How often does it happen:
Started happening today, few hours for now

What type of device are you using:
Nokia 7 plus, Android 10

Anything else? (add screenshots or additional information here)

Hey Juraysic, could you try restarting your internet connection and see if that helps load up the map?

Hi, Ned.
I’ve restarted the internet connection, the game, the phone, logged out and logged in and nothing helped. Didn’t try only deleting and re-installing the game.

Our FAQ here has some additional troubleshooting steps that might help as well:

If you’re still having issues, please contact our support team here at support+forums@ludia.com with your support key.

Thanks!

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Clearing the cache helped and was faster than re-installing. Thanks!

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