Ludia Forums

Map Loading With Crashes

#1

Is it normal for the crashes in the game map? I started playing with some friends and with all the map of the game I seem to be poorly optimized.

My cell phone is a Redmi 7, my friends use Motorola G7 Power and Samsung S8, on all devices regardless of the power the game map hangs.

#2

That definitely shouldn’t be happening, @Tadakun. Could you try some of the troubleshooting steps from our FAQ here and see if it helps: https://ludia.helpshift.com/a/jurassic-world-alive/?s=troubleshooting&f=why-did-my-app-close-unexpectedly&l=en

If the problem persists, do not hesitate to contact our support team here at support+forums@ludia.com, and our team can take a closer look.