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Bug Description: Creatures/drops will completely disappear and map will be blank, and the game will not be able to reconnect
Area is was found in: All areas when moving
How do you reproduce the bug:
Step 1- play the game as normal
Step 2 - within 5 minutes, map will disappear
Step 3 - restart the game
Step 4 - get stuck loading at 1/26
Step 5 - clear cache, sign out of Google Play, disconnect from mobile data, reconnect to all
Step 6 - get stuck at 1/26
Step 7 - wait 5-10 minutes before the game will start loading.
(add more if needed)
How often does it happen: Approximately every 5 minutes when moving
What type of device are you using: Samsung Galaxy s9
Anything else? I reported this a week ago to support. The only response I got was to try the suggestions on the “My map won’t load” link. I already tried them, reinstalled the game, even did a factory reset of my device, still nothing, and no response from support.