Ludia Forums

Matching issue

had to swipe left because the character is connected with another that can not talk with but was matched with still& the picture went left& got stuck with an X on it,the one under it moved right. definitely not good.
another day later& theres another problem.
watched an add to get another profile& only an X and :blue_heart: show up. no picture & see the clock stopped on count down to another profile.

Hey there, TheKity, I’m sorry to hear that happened. Could I ask you to send a screenshot of the issue to our support team here at so our team can take a look? If you could include your support key in the email as well, it’d really help us out.


never mind. it went away again after re-freshing in background.
also don’t know how to do a screen shot anyway.

I’m glad the issue resolved itself, TheKity!

You might have to check on the instructions for your deivce for taking screenshots, as it differs between devices.