Ludia Forums

Merging

In jurassic world the game I have an old account in my iPad but I got a phone I want to merge it to my Facebook account but i never see anything that has to merge all i do is log in and log out of Facebook can anyone give me advice

Hey Joshua_Bell, if you already have another game account connected to your Facebook, our team will have to assist you with your transfer. Could you reach out to our support team here at support+forums@ludia.com with your support key?

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I just did it thank you for your service

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Also did you mean my old account

If you’re able to include the support key from both accounts, it’d be really helpful. :slight_smile:

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Oil will do both then

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I’m sorry if I am being to much but I was wondering when will ludia answer my gmail

Hey Joshua_Bell, I don’t have an estimated time on that, but our team will try and get back to you ASAP once they get a chance to see your email.

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