Missed out on an Incubator


#1

Hello, I beat one of the rare (blue) strike events. Immediately after I lost connection and never got an incubator. However it gave me credit for the 7th win so I couldn’t replay it and get the incubator.


#2

Hey ullanphyMan, it’s possible that the contents from the Incubator were already added to your account automatically when you received it, but reach out to our support team here at support+forums@ludia.com with your support key, and they’ll be able to take a closer look at this for you.