Ludia Forums

Missing alliance rewards dna

I opened my alliance rewards incubators today. I got paid normally the explorations rewards but not the defence rewards. All the dna is missing. And especialy the maiasaura dna which is very Importand. I restarted the game 2 times and nothing changed. Can I have my dna please.

Hey Sot1s, could you reach out to our support team here at with your support key so our team can investigate? Please include in the email, the date and time of when you opened the incubator as well.