Ludia Forums

Missing alliance rewards dna

I opened my alliance rewards incubators today. I got paid normally the explorations rewards but not the defence rewards. All the dna is missing. And especialy the maiasaura dna which is very Importand. I restarted the game 2 times and nothing changed. Can I have my dna please.

Hey Sot1s, could you reach out to our support team here at support+forums@ludia.com with your support key so our team can investigate? Please include in the email, the date and time of when you opened the incubator as well.

Thanks!