Ludia Forums

Missing Battle Incubator

#1

Today, March 5 at 6:54 am I won a battle incubator. It was a second 12 hr incubator, I had won another about 5 minutes before. After opening the daily battle incubator, the second 12 hr one was gone and it was not replaced. Please assist me. I did keep the trophies won, though at first those also disappeared.

#2

Hello, @DrCCubed, I’m sorry to hear that one of your incubators disappeared! Our support team would be glad to investigate this on your behalf, so reach out to them at support+forums@ludia.com and we’ll get to the bottom of this. If you can, include your support key in the email so that our support team can find you faster in their system. Thanks!