Ludia Forums

Missing dinosaur nowhere to be found

Hello, yesterday I hatched and placed a legendary scaphognaghus in my park and turned the game off for the night. However just moments ago when I logged in the creature had vanished from where I put it but in my catalogue list collection thing it says I still have it and directs me to an empty asset repository. image image

First Zhegiangopterus, then Baryonyx and now this. Seems to be a general issue. Your best bet is to contact the support team. Also don’t post your support key in the public forums.


Thanks for the advice, will do!!

Have you downloaded the latest update, live yesterday? If not make sure you do that as well.

Hey Baryonyx106, as @Kiarash_Bahar had explained, our support team would be happy to take a closer look at your account and assist you if you reached out to them. Could you email our team here at with those screenshots and your support key? Thanks!

I sent an email to your support team around 24 hours ago and have not received any response as of yet

It may take a few days before they respond. The wait is annoying admitedly, but they do respond.

okay that is good news because i was excited to level my new scaphog up! :frowning:

Its been a week… Still no response to my email and no sign my creature will be returning. Very disheartening…

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I’m sorry to hear that you have not heard back from our team yet @Baryonyx106. Could you send me a private message on the forum of the email address you used to contact our team so I can take a look for you? Thanks!

I had a similar problem with two dinos that disappeared from my repository. It took over a week but finally the support team solved it.