Missing incubator


I bought a rare incubator for 640 bucks, the money got discounted from my account but received nothing, it bugged out of the incubator opening animation and I received nothing. I hope support can help me.


Hey EwXt_117, I’m sorry you had that happen to you, I would hate to have that happen with my Incubator. Our support team would be happy to investigate and provide you assistance with this. Can you email them here support+forums@ludia.com with your support key included in the email?