Missing reward from last month

Hi there I am not sure how to go about this but I didn’t get my dna for the Dino of the month. I was at 1750 dna last time I checked.

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Hey Martin_Couture-Bouch, are you referring to the Titanoboa DNA for the Daily Missions? If you reach out to our support team here at support+forums@ludia.com with your support key, our team can take a closer look to see why you didn’t get the reward.

Please include the date and time of when you tried to claim the DNA as well.


No the monthly one from the trophies you get from battling

Thanks for the clarification! The Allosaurus Gen2 Seasonal had ended a bit earlier so the rewards should have been available for you to collect since last week.

If you didn’t get your reward, could you reach out to our support team so they can take a closer look at your account?

Same here!! I sent a support message and haven’t had a reply yet. I did not get the of season reward. I ended season with 5505 trophies and when I clicked new season button I only got the information on the new season but no reward!!