There are half a dozen threads on the subject, but here is what is currently known:
- The error is not confined to just Android, IOS users also appear to experiencing issues.
- There is significant variability - some people report being able to load on older versions of android but not newer versions, some are the other way around
- Some people experience the issue with a Google login, others with Facebook, yet others like myself cannot load irrespective of the authentication method used (Guest doesn’t work either)
- The game hangs before showing the support ID, so this cannot be sent to Ludia in a support email.
If you are experiencing difficulties, please help by posting the Phone Model, OS version, type of authentication you are attempting to use (Google/FB) and what steps you have tried to resolve the issue