Ludia Forums

Move data (old to new phone) Jurassic World The Game

I have a account in my old phone, and now i have a new phone. I want to move my account but i log in as guest. Can i moved it? I have connected my account with my facebook but it reset all my game. Can someone help me ?

You will need to contact the support team, typical response time is 5-7 business days:

If you have the information (and I hope you do) give them your original support key from your guest account (the game you want transferred) and the new devices support key.


Thanks for replying
I’ve sent the email, the old and the new support key

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I’ve tried it, but until now there has been no response. if you have successfully transferred the old data, please let me know.