Ludia Forums

Move data (old to new phone) Jurassic World The Game

I have a account in my old phone, and now i have a new phone. I want to move my account but i log in as guest. Can i moved it? I have connected my account with my facebook but it reset all my game. Can someone help me ?

You will need to contact the support team, typical response time is 5-7 business days: support+forums@ludia.com

If you have the information (and I hope you do) give them your original support key from your guest account (the game you want transferred) and the new devices support key.

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Thanks for replying
I’ve sent the email, the old and the new support key

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I’ve tried it, but until now there has been no response. if you have successfully transferred the old data, please let me know.